Founded in Berkshire in 1990, JM Estates began by managing residential properties in and around the Thames Valley region. Since then, our portfolio has grown right across the South of England. We maintain the personal and friendly aspects of a local business as part of the Encore Group.
Managing a residential development may seem straight forward, but it's surprisingly complex. Without the right people, systems and processes, it can go horribly wrong. A managing agent needs all 3 to be successful. We've built many strong client relationships to prove it. Our approach is based on the following principles.
We have an established network of dedicated estate and property managers to ensure that we deliver consistently high standards to our clients wherever they live. We provide a local and high quality service, but at very competitive prices.
We communicate regularly with residents in order to keep them informed, and attend to routine enquiries from residents and lessees as quickly and professionally as possible. We can provide an after hours call response service when required.
We take great care to deliver the best possible service. We are clear and concise in our communications, and provide honest and informed advice to ensure the service you receive is efficient, professional and delivers on promises made.
Your property will have an extensive support team dedicated to looking after it. Your estate manager is in touch with all of them and will visit your site regularly to ensure high levels of service are being maintained, and that you are kept informed.
Our systems have been designed around our clients and people. Our Estate Managers have all the information at their fingertips with easy-to-interpret dashboards and up-to-date financial information. This allows them to be in control and efficient with their time.
Having the finances under control is half of the job of good estate management; you can't do anything without it. We have a well-earned reputation for managing the finances of our estates accurately and having expenditure and arrears under control. Budgets, demands and annual accounts are sent on time. Our financial reporting is easy to understand and enables cost control to achieve cost efficiencies.
We have introduced professional facilities management (typical in commercial buildings) into residential management. Each of our estates has an asset list and planned maintenance programme which ensures that regular tests and inspections happen and are followed up. In addition, a long term maintenance programme is designed based on the estimated life expectancy of the built elements across the estate and its systems.
We care about and take pride in what we do. Our people share our values and want to deliver results for our clients.
Residential management is a people business. So it's important to find a partner you can trust and enjoy working with. Professional, experienced and friendly, our people make the difference. Our people bring our values to life every day and help make places better. Quite simply, we have the right people, expertise, systems, scale and culture to be your trusted partner.
We're experienced at managing all types of developments and features – from complex mixed-use developments, to large private housing schemes and all types of buildings.
We have an established technology infrastructure. As technology and needs continue to evolve, we're investing heavily in best-of-breed technology to effectively manage the complex interplay between property owners, occupants, contractors, assets and finances – delivering a brilliant user experience for residents and our people while ensuring compliance.
Not only are we custodians of the developments we look after, we're shared custodians of the planet we all call home. We're committed to doing our bit to tread gently and lessen our impact. From communicating electronically and virtual meetings, to adopting green energy and implementing recycling practices, we have led various initiatives on sites and in our offices for many years.
It takes a community to turn a collection of buildings into a place that people want to live and work in. Not only do we nurture communities in the developments we manage, we're committed to giving back to the communities we operate in.
"Since you took over the day-to-day running of the affairs of our development I have nothing but praise for the service you have provided. Nothing has been too much trouble. Every time I have raised a matter your response has been timely and well thought out. As long as this service continues we will be well satisfied and pleased.”Mr Prew | Surrey
"The service and attention received has been exemplary for which we have been 100% satisfied and grateful as it has made our lives as residents a lot easier and stress free."Mr Bence | Berkshire
"I find that the management of our property is communicated well and the work carried out without delay and on the whole well priced. I look forward to long working relationship with JM Estates."Mr Jones | Berkshire