HOW CAN WE HELP?

Click on the links below to find out more about the most common requests.

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    MAINTENANCE REQUEST

    Report a problem that needs attention

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    MAKE AN INSURANCE CLAIM

    Start the claims process here

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    DOOR FOB & GATE REMOTE

    Order a replacement fob or remote

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    UPDATE MY ADDRESS

    It's essential we have your current contact details

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    GO PAPERLESS

    Receive your correspondence by email

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    CHANGE THE NAME ON MY ACCOUNT

    Change the name of the legal owner

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    MAKE A PAYMENT

    Your payment options

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    REGISTER FOR MyPropertyOnline

    See your property and account information 24/7

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    REQUEST A CONVEYANCING / SALES PACK (LPE1)

    Selling your home?

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    REQUEST A LICENCE FOR ALTERATION

    Apply for a Licence before starting any works

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    REQUEST A PET CONSENT

    Pets have to play by the rules too

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    REQUEST A LICENCE TO SUBLET

    Are you renting your apartment?

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    MAKE A COMPLAINT

    Let us know your feedback

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    GIVE A COMPLIMENT

    Give someone a pat on the back

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Please remember these 2 important things – they will help save you money and assist with the smooth running of your development.

YOUR CORRECT ADDRESS

It’s really important that we have your current address details – especially if you don’t live at your property. This ensures you won’t miss any service charge demands, updates or consultations. 

The best approach is to receive correspondence by email, although we always need your current postal address as certain documents need to be sent by post.

MAKE YOUR PAYMENTS ON TIME

If there are insufficient funds in your development’s bank account (due to late payment from property owners), this will mean there aren’t funds to pay for essential services (eg. electricity, insurance, cleaning etc). That’s why unpaid service charges are referred to external solicitors for recovery. The best approach is to set up a direct debit – this will ensure you never miss a payment. Please contact us if you are experiencing difficulties, don’t wait until it’s too late.